Refund & Cancellation Policy

By subscribing to WasteZeroFood, you agree to this Refund & Cancellation Policy.

WasteZeroFood offers the following monthly subscription plans for PG owners:

All prices are exclusive of applicable GST (18%).

You may cancel your subscription at any time from within the app under Settings → Subscription → Cancel Plan.

• Cancellation takes effect at the end of the current billing period. You retain access to all features until that date.
• You will not be charged for the next billing cycle after cancellation.
• Cancelling does not automatically delete your account or your PG's data. You can reactivate at any time.

5.1 Standard policy (no refund for consumed months)

Because WasteZeroFood is a digital service that provides immediate access to all features upon payment, we generally do not offer refunds for partially used subscription months. Once a billing cycle begins and you have accessed the platform, the subscription fee for that cycle is non-refundable.

5.2 Exceptions — refunds will be issued in these cases:

• Duplicate payment — if you were charged more than once for the same billing period due to a technical error.
• Billing error — if you were charged an incorrect amount not matching the plan you selected.
• Service unavailability — if WasteZeroFood was completely inaccessible for more than 72 continuous hours in a billing period due to our technical failure (not scheduled maintenance), a pro-rated refund for the downtime period will be issued on request.
• Unauthorised charge — if you did not authorise the payment and report it within 7 days of the charge.
• Within 7 days of first subscription — new subscribers who are not satisfied with the platform may request a full refund within 7 days of their very first payment, provided the platform was used for evaluation purposes only (fewer than 5 meal booking cycles confirmed).

To request a refund, contact us through any of the following:

Please include the following when requesting a refund:

• Your registered phone number
• The PG name on your account
• Date and amount of the payment in question
• Reason for the refund request
• Razorpay payment ID (found in your subscription confirmation email)

• We will acknowledge your refund request within 24 hours of receipt.
• Approved refunds are processed within 5–7 business days.
• The refund will be credited to the original payment method (bank account, UPI, or card) used at the time of purchase.
• Depending on your bank, the credit may take an additional 3–5 business days to appear in your account.

For any questions about this policy or your subscription: